Whitelist / Blacklist an e-mail address

You can manually add an e-mail address to the whitelist or blacklist, as described below. Notice that the best way to add whitelist records is using the Spam reports, as it automatically delivers the e-mail and adds sender to your whitelist. Our system uses the Sender instead of the From in the e-mail header, both for blacklist and whitelist, which is automatically done if you authorize e-mails through spam reports. If you enter an e-mail address manually to your black or whitelist and notice it doesn't work, check the e-mail header and look for the X-EmailArray-EnvFrom: field, which should be used. Yet another possibility is that the sender might change each time you receive a certain e-mail. In this case, you can use Rules to delete undesired messages, based on part of the From header address or subject.

Add an e-mail address to the whitelist

1. Go to https://cp.emailarray.com

2. Log in using your full e-mail address ( user@domain.com ) and current password.
3. Pass your mouse over the Filtering menu and choose Blacklist
4. Make sure you have the correct domain selected in the pull down menu on the left side
5. Click on the New Whitelist button
6. In the text field next to Address, enter the e-mail address you wish to whitelist
7. Select whether you still wish to check for viruses ( Recommended! )
8. Click on the Add Whitelist button

Add an e-mail address to the blacklist

1. Go to https://cp.emailarray.com

2. Log in using your full e-mail address ( user@domain.com ) and current password.
3. Pass you mouse over the Filtering menu and choose Blacklist
4. Make sure you have the correct domain selected in the pull down menu on the left side
5. Click on the New Blacklist button
6. In the text field next to Address, enter the e-mail address you wish to blacklist
7. Click on the Add Blacklist button

Remove an e-mail address from the whitelist or blacklist

1. Go to https://cp.emailarray.com

2. Log in using your full e-mail address ( user@domain.com ) and current password.
3. Pass you mouse over the Filtering menu and choose either Blacklist or Whitelist
4. Make sure you have the correct domain selected in the pull down menu on the left side
5. Click on "-" icon (minus sign) next to the e-mail address you wish to remove

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